⚖️ Terms and Conditions

1. General Information

This website is owned and operated by Petwag Pets, an Indian-based brand offering pet care products including sprays, grooming tools, and accessories. These terms apply to all users of the website, including without limitation users who are browsers, customers, and merchants.

2. Eligibility

You must be at least 18 years old to use this website or place an order. By using this website, you confirm that you meet the age requirement and are legally capable of entering into a binding contract.

3. Product Information

• All products listed on www.petwag.in are subject to availability.
• We reserve the right to limit quantities or discontinue any product at any time.
• Images are for illustrative purposes only. Actual products may vary slightly in color, size, or packaging.

4. Pricing and Payment

• All prices are listed in Indian Rupees (INR) and include applicable taxes.
• We reserve the right to change prices without prior notice.
• Payment must be completed at checkout using our secure payment gateway (UPI, Credit/Debit Cards, Net Banking, etc.).

5. Shipping and Delivery

• Orders are usually processed within 1–2 business days.
• Delivery time may vary depending on location and courier availability.
• Petwag is not responsible for delays caused by third-party shipping partners.

6. Returns and Refunds

• We accept returns within 7 days of delivery only in cases of damage or receipt of the wrong product. To process the return, you must provide proof in the form of an unboxing video. The item must be unused and returned in its original condition and packaging.
• To initiate a return, contact our support team at support@petwag.in.
• Refunds (if applicable) will be processed within 5–7 business days after receiving the returned item.

7. Intellectual Property

• All content on www.petwag.in, including text, graphics, logos, product images, and software, is the property of Petwag or its licensors.
• You may not reproduce, duplicate, copy, sell, or exploit any part of the website without express written permission.

8. Prohibited Uses

You agree not to use this website:

• For any unlawful purpose;
• To solicit others to perform or participate in any unlawful acts;
• To violate any international or local regulations;
• To transmit viruses or malicious code.

9. Limitation of Liability

Petwag shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use or inability to use the website or its products.

10. Third-Party Links

Certain content, products, or services available via our website may include materials from third parties. We are not responsible for examining or evaluating their content or accuracy.

11. Modifications to Terms

We reserve the right to update or change these Terms at any time. Continued use of the website after changes means you accept the revised Terms.

12. Governing Law

These Terms and Conditions are governed by and interpreted according to the laws of India. Any disputes shall be subject to the jurisdiction of courts in Surat, Gujarat.